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Before You Wait, Contact Betriot Casino

Reach Betriot Casino support by live chat, phone or e-mail, and someone answers around the clock, 24 hours a day, 7 days a week.

Get in Touch 26x wagering. 20-day validity. NZ$5 minimum deposit.

Paid out today

298,368 NZ$

1,717 Players at the tables

Regulated by the Gaming Control Board Curaçao under licence OGL/2011/8110/047, held by Betriot Casino N.V., company number 425598.

NZ$25M paid out weekly across 10 verified payment methods, with a single withdrawal ceiling of NZ$56,000. Independently audited.

Every session and transaction is protected by 128-bit SSL. Dispute resolution handled by accredited ADR body QUINEL.

Pick Your Speed

Ways to a Real Person

We keep every channel staffed and simple, the same patient way we run Betriot Casino.

Start the Chat

Pick chat when you want an answer typed back while you play, and a person joins within about two minutes around the clock.

Start Chat

Betriot Casino E-mail

Use e-mail for anything with attachments, like documents or screenshots, sent to [email protected] and answered within about two hours.

Write to Us

A Phone Conversation

Call for a quick spoken back-and-forth about account or payment questions, on +64 9 950 2346, NZST, answered within about two minutes.

Call Now

Betriot Casino NZ

Play Here, Get Help Here

We staff our phones and inboxes for New Zealand hours and languages, keeping Betriot Casino support close to home.

How to Reach Us

Local phone+64 9 950 2346

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorGaming Control Board Curaçao, OGL/2011/8110/047

Help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Betriot Casino Escalation Path

What If Support Leaves You Where You Started?

Answers the worry that a bad outcome is the end of the road, not the start of a climb.

Before You Escalate: Send It In Writing

Send [email protected] a message describing the outcome you expected and what you actually got, and the case is logged against your account. Keep the original reply so the timeline stays intact.

Your Reply Within Hours

Note the reference number in the automated reply, and staff confirm in writing what they will check next. Those two details give every later step something concrete to point at.

A Second Pair of Eyes

Ask the adviser to pass the case to a manager when you disagree with that answer, and a second person reviews the same records independently. Expect a fresh written reply rather than a repeat of the first one.

The Regulator Route

Take an unresolved dispute to Gaming Control Board Curaçao, the regulator named on this page, once the internal steps have run their course. Bring your reference numbers and the written replies with you.

Six Inboxes

Right Desk First, Not the Wrong One

Nothing is more frustrating than a message sent to the wrong desk, so each department has its own inbox.

Account

General support[email protected]

Verification and ID checks[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints and disputes[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Before You Write, Have These Open

Open these five things before you contact us, so a first reply can settle most questions.

Your registered e-mail address
The last four digits of your card
Deposit or withdrawal reference
A screenshot of the problem
The date and approximate time

A Licence You Can Look Up

An Operating Company, Not an Anonymous Brand

Removes the worry that nobody stands behind the account when something goes wrong.

Legal Entity

Company NameBetriot Casino N.V.

Company Number425598 (Curaçao)

Registered AddressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence NumberOGL/2011/8110/047

Written Contact

E-mail Address[email protected]

Quick Answers

Short Answers To Support Questions

Six quick answers that settle how support behaves before you reach out to anyone.

trustDo I need to wait until Monday to get help?+

Yes. A person answers every hour of every day, including public holidays, because the team is on shift right around the clock. You will not find a closed sign at the weekend.

trustCan I write to support in a language other than English?+

Support replies in English, German, Finnish and Norwegian. Answering in your own language keeps details such as payment references accurate. Write in any of those four and a colleague who speaks it will pick it up.

trustWhy is my account still unverified after uploading ID?+

Allow around five hours for verification once your documents are in. Photo ID, proof of address and a card image are what the team checks. Sending clear, uncropped pictures first time keeps it to that window.

trustWhere do I find my account reference for support?+

Have your registered email address to hand, since that is what support uses to find you. Nothing else is needed and no password is ever requested. Share the reference number of any payment you are asking about.

trustWhen will my data deletion request be answered?+

Send a request to [email protected] and the team confirms it in writing. Copies of your data or deletion of it are handled under the privacy rules the operator follows. Expect a reply within the same response window as e-mail, two hours typically.

trustHow long until my account is closed for good?+

Ask by live chat or e-mail and the account is closed the same day. Any balance still sitting on it is returned to you first. Cooling-off and self-exclusion are offered instead if you simply want a break.

Step Away And Talk To Someone

Independent organisations help with gambling problems, without a stake in your play. The Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and the Multi-Venue Exclusion Programme all offer confidential support to anyone in New Zealand.

Problem Gambling Foundation of New Zealand. Counselling and one-to-one support for anyone worried about their gambling, free and confidential.

Gambling Helpline New Zealand. A helpline for immediate, judgement-free talk when you need someone to listen today.

Multi-Venue Exclusion Programme. A way to be excluded from gambling venues across the country, arranged with your consent.

Read On

Seven Timings

Check the Time, Then Pick a Channel

Clears up the worry that a message sent at midnight sits unanswered until Monday morning.

Live Chat

Chat Hours24 hours a day

Chat First Reply2 minutes

Time ZoneNZST

E-mail

E-mail Address[email protected]

E-mail Reply2 hours

Phone

Phone Number+64 9 950 2346

Phone Wait2 minutes